Success Story
20+ Location Burger King Franchise Group Wins $16,041 in Disputes and Saves 103h in 6 Months.
Summary
A 20+ location Burger King franchise group was processing high volumes of third-party delivery orders, but dispute leakage was still showing up as real dollars lost. In the most recent period, they ran a 3% dispute rate, with $3,466 at risk across losses and still-pending disputes. When that work is spread across portals, revenue recovery becomes inconsistent and easy to miss.
Using Voosh's Automated dispute management, the team shifted disputes from manual chasing to a system that runs at scale: Automated dispute management auto-detects eligible disputes, auto-builds evidence packets, auto-follows up so cases don’t stall, and auto-files/submits disputes, while tracking results by location and channel. That’s how they turned dispute handling into consistent revenue recovery, without adding admin load.
The Challenge
Before Voosh, the franchise’s finance and ops leaders were dealing with a familiar dispute problem:
Black-box disputes.
Chargebacks and deductions were hard to explain quickly, and even harder to prove at scale.
No clean way to manage disputes across 20+ stores.
Work lived in multiple portals, with inconsistent processes and missed follow-ups.
Evidence was manual and slow.
Order details, timestamps, and proof were scattered, so recovery depended on busywork.
Accounting and ops disconnected.
Teams couldn't see patterns by store/channel, so the same issues kept repeating.
Voosh Impact
$0
In disputes won
0
Disputes resolved
0 hrs
Hours saved
0 %
Dispute win rate
Why It Worked
Automation replaced inconsistency.
Automated dispute management ensured disputes didn’t depend on individual follow-ups or portal workflows.
Revenue recovery became repeatable.
Auto-detection + auto evidence packets + auto follow-ups + auto filing meant fewer stalled cases and more recoverable dollars captured.
Disputes became operationally actionable.
Trends surfaced by store/channel so ops could coach, fix, and prevent repeats, not just react to deductions.
What Voosh Did
Every store. Every channel. Every dispute. One view.
Instead of portal hopping, Automated dispute management centralized disputes automatically and kept every location in one workflow.
Made dispute outcomes measurable.
Tracked dispute rate and resolution performance with clear won/lost breakdowns.
Automated disputes that keep getting smarter.
Voosh’s Automated dispute management uses an AI algorithm that continues learning from past wins/losses to improve eligibility, evidence packaging, and prioritization.
Connected disputes back to root causes.
Surfaced patterns and “miscellaneous” issues so teams knew what to investigate and fix.
Saved hours by removing manual admin.
Less portal hopping, fewer spreadsheets, faster closes, freeing up the team for higher-value work.
