Success Story
42-Location Michigan Fast-Casual Chain Recovered $3,232 at a 85% Dispute Win Rate in 30 Days
Summary
A 42-location Michigan-based fast-casual restaurant chain was managing a high volume of third-party delivery orders across multiple channels, but dispute-related revenue leakage was still creating avoidable losses. Cancellations, error charges, and other deductions were spread across merchant portals, making it harder for finance and operations teams to stay on top of what was recoverable and what needed follow-up.
After implementing Voosh’s Automated Dispute Resolution, the team gained a centralized view of dispute activity across locations and supported channels. In the most recent period tracked in Voosh, the brand processed 14,613 orders and recorded 437 disputed orders, a 2.99% dispute rate. With dispute-eligible issues identified faster, evidence prepared in a more standardized way, and case progress tracked through resolution, the team recovered $3,232 and delivered a 85% dispute win rate.
The Challenge
Before Voosh, the franchise’s finance and operations leaders were dealing with a familiar dispute problem:
Dispute deductions lacked clear visibility.
Chargebacks, cancellations, and error-related deductions were difficult to review quickly and even harder to manage consistently across stores.
There was no scalable workflow across 42 locations.
Dispute work lived across multiple merchant portals, creating inconsistent follow-up and making missed recoveries more likely.
Evidence collection was manual and time-consuming.
Order details and supporting proof were fragmented, so each case required extra administrative effort before it could be submitted.
Teams could not easily connect disputes to operational patterns.
Without a clean view by location and channel, repeat issues were harder to spot and harder to fix upstream.
Voosh Impact
$3,232
Recovered from disputes
437
Disputed orders tracked
2.99%
Dispute rate
85%
Dispute win rate
Why It Worked
Automation replaced manual follow-up.
Dispute handling no longer depended on someone logging into multiple portals and working cases one by one.
Revenue recovery became more consistent.
A more standardized workflow helped the team capture eligible recoveries more reliably and follow cases through to resolution.
Disputes became a source of operational insight.
With visibility by location and channel, the team could use dispute data to identify recurring issues and improve performance, not just recover dollars.
What Voosh Did
Brought every store, channel, and dispute into one workflow.
Voosh centralized dispute tracking across locations and supported channels, giving the team one place to manage case activity.
Identified eligible disputes and tracked them through resolution.
The platform helped the team surface dispute-eligible issues, prepare supporting evidence, submit cases, and monitor status until the outcome was clear.
Made dispute performance measurable.
The team could track dispute volume, dispute rate, win rate, recovered dollars, and pending cases in a structured, repeatable way.
Connected dispute recovery to operations quality insights.
Voosh gave the team visibility into repeat drivers by location, marketplace, order, and item, helping them understand where issues were recurring.
Reduced manual administrative work.
Instead of chasing disputes across disconnected portals and spreadsheets, the team worked from a more consistent and scalable process.
